{"id":1311,"date":"2024-11-27T10:04:02","date_gmt":"2024-11-27T03:04:02","guid":{"rendered":"https:\/\/www.berrino.vn\/?page_id=1311"},"modified":"2024-11-27T13:39:14","modified_gmt":"2024-11-27T06:39:14","slug":"chinh-sach-bao-hanh","status":"publish","type":"page","link":"https:\/\/www.berrino.vn\/en\/chinh-sach-bao-hanh\/","title":{"rendered":"Warranty policies"},"content":{"rendered":"<section class=\"section\" id=\"section_529937759\">\n\t\t<div class=\"bg section-bg fill bg-fill  bg-loaded\" >\n\n\t\t\t\n\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n<div class=\"row\"  id=\"row-407905254\">\n\n\t<div id=\"col-1453123130\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\t<div id=\"text-763457723\" class=\"text segtitle\">\n\t\t\n<nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Trang ch\u1ee7<\/span><\/p><\/nav>\n<h1>Warranty policies<\/h1>\n\t\t\t<\/div>\n\t\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_76 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<div class=\"ez-toc-title\" style=\"cursor:inherit\">N\u1ed9i dung b\u00e0i vi\u1ebft<\/div>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewbox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewbox=\"0 0 24 24\" version=\"1.2\" baseprofile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.berrino.vn\/en\/chinh-sach-bao-hanh\/#Muc_tieu_chinh_sach\" >M\u1ee5c ti\u00eau ch\u00ednh s\u00e1ch<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.berrino.vn\/en\/chinh-sach-bao-hanh\/#Dieu_kien_bao_hanh\" >\u0110i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.berrino.vn\/en\/chinh-sach-bao-hanh\/#Thoi_gian_bao_hanh\" >Th\u1eddi gian b\u1ea3o h\u00e0nh<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.berrino.vn\/en\/chinh-sach-bao-hanh\/#Nhung_truong_hop_khong_duoc_bao_hanh\" >Nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.berrino.vn\/en\/chinh-sach-bao-hanh\/#Quy_trinh_bao_hanh\" >Quy tr\u00ecnh b\u1ea3o h\u00e0nh<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.berrino.vn\/en\/chinh-sach-bao-hanh\/#Buoc_1_Lien_he_voi_Berrino\" >B\u01b0\u1edbc 1: Li\u00ean h\u1ec7 v\u1edbi Berrino<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.berrino.vn\/en\/chinh-sach-bao-hanh\/#Buoc_2_Cung_cap_thong_tin\" >B\u01b0\u1edbc 2: Cung c\u1ea5p th\u00f4ng tin<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.berrino.vn\/en\/chinh-sach-bao-hanh\/#Buoc_3_Xac_minh_va_xu_ly\" >B\u01b0\u1edbc 3: X\u00e1c minh v\u00e0 x\u1eed l\u00fd<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/www.berrino.vn\/en\/chinh-sach-bao-hanh\/#Buoc_4_Thay_the_hoac_hoan_tra\" >B\u01b0\u1edbc 4: Thay th\u1ebf ho\u1eb7c ho\u00e0n tr\u1ea3<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-101681984\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n<h2><span class=\"ez-toc-section\" id=\"Muc_tieu_chinh_sach\"><\/span><span style=\"font-weight: 400;\">M\u1ee5c ti\u00eau ch\u00ednh s\u00e1ch<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Ch\u00ednh s\u00e1ch b\u1ea3o h\u00e0nh c\u1ee7a Berrino \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf nh\u1eb1m:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u0110\u1ea3m b\u1ea3o quy\u1ec1n l\u1ee3i c\u1ee7a kh\u00e1ch h\u00e0ng khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u1ee7ng c\u1ed1 ni\u1ec1m tin v\u00e0o ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a Berrino.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">H\u1ed7 tr\u1ee3 x\u1eed l\u00fd k\u1ecbp th\u1eddi c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh li\u00ean quan \u0111\u1ebfn ch\u1ea5t l\u01b0\u1ee3ng s\u1ea3n ph\u1ea9m.<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Dieu_kien_bao_hanh\"><\/span><span style=\"font-weight: 400;\">\u0110i\u1ec1u ki\u1ec7n b\u1ea3o h\u00e0nh<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u1ea3n ph\u1ea9m s\u1ebd \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh trong c\u00e1c tr\u01b0\u1eddng h\u1ee3p sau:<\/span>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u1ea3n ph\u1ea9m c\u00f2n trong th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u1ea3n ph\u1ea9m g\u1eb7p l\u1ed7i ph\u00e1t sinh t\u1eeb qu\u00e1 tr\u00ecnh s\u1ea3n xu\u1ea5t.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">C\u00f3 \u0111\u1ea7y \u0111\u1ee7 h\u00f3a \u0111\u01a1n mua h\u00e0ng ho\u1eb7c phi\u1ebfu giao nh\u1eadn k\u00e8m theo s\u1ea3n ph\u1ea9m.<\/span><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Thoi_gian_bao_hanh\"><\/span><span style=\"font-weight: 400;\">Th\u1eddi gian b\u1ea3o h\u00e0nh<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Th\u1eddi h\u1ea1n b\u1ea3o h\u00e0nh \u00e1p d\u1ee5ng theo h\u1ea1n s\u1eed d\u1ee5ng c\u1ee7a s\u1ea3n ph\u1ea9m: <\/span><b>12 th\u00e1ng k\u1ec3 t\u1eeb ng\u00e0y s\u1ea3n xu\u1ea5t<\/b><span style=\"font-weight: 400;\">, \u0111\u01b0\u1ee3c ghi r\u00f5 tr\u00ean bao b\u00ec.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Nhung_truong_hop_khong_duoc_bao_hanh\"><\/span><span style=\"font-weight: 400;\">Nh\u1eefng tr\u01b0\u1eddng h\u1ee3p kh\u00f4ng \u0111\u01b0\u1ee3c b\u1ea3o h\u00e0nh<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u1ea3n ph\u1ea9m \u0111\u00e3 h\u1ebft h\u1ea1n s\u1eed d\u1ee5ng.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">L\u1ed7i do kh\u00e1ch h\u00e0ng b\u1ea3o qu\u1ea3n kh\u00f4ng \u0111\u00fang h\u01b0\u1edbng d\u1eabn:<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kh\u00f4ng b\u1ea3o qu\u1ea3n n\u01a1i kh\u00f4 r\u00e1o, tho\u00e1ng m\u00e1t.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Kh\u00f4ng gi\u1eef l\u1ea1nh s\u1ea3n ph\u1ea9m sau khi m\u1edf n\u1eafp (nhi\u1ec7t \u0111\u1ed9 b\u1ea3o qu\u1ea3n t\u1eeb 8 \u2013 10\u00b0C).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u1ea3n ph\u1ea9m b\u1ecb h\u01b0 h\u1ecfng do y\u1ebfu t\u1ed1 b\u00ean ngo\u00e0i (va \u0111\u1eadp, nhi\u1ec7t \u0111\u1ed9 qu\u00e1 cao, ti\u1ebfp x\u00fac \u00e1nh n\u1eafng m\u1eb7t tr\u1eddi tr\u1ef1c ti\u1ebfp).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">S\u1ea3n ph\u1ea9m b\u1ecb thay \u0111\u1ed5i, ch\u1ec9nh s\u1eeda ho\u1eb7c t\u00e1i ch\u1ebf kh\u00f4ng \u0111\u00fang quy \u0111\u1ecbnh.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">\u00a0<\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"Quy_trinh_bao_hanh\"><\/span><span style=\"font-weight: 400;\">Quy tr\u00ecnh b\u1ea3o h\u00e0nh<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_1_Lien_he_voi_Berrino\"><\/span><b>B\u01b0\u1edbc 1: Li\u00ean h\u1ec7 v\u1edbi Berrino<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>\u0110i\u1ec7n tho\u1ea1i<\/b><span style=\"font-weight: 400;\">: 0989.204.274<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>\u0110\u1ecba ch\u1ec9 c\u00f4ng ty<\/b><span style=\"font-weight: 400;\">: 13 \u0111\u01b0\u1eddng s\u1ed1 1, ph\u01b0\u1eddng 11, qu\u1eadn 6, th\u00e0nh ph\u1ed1 H\u1ed3 Ch\u00ed Minh<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><b>Email<\/b><span style=\"font-weight: 400;\">: salesvinafruit.hcm@gmail.com<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_2_Cung_cap_thong_tin\"><\/span><b>B\u01b0\u1edbc 2: Cung c\u1ea5p th\u00f4ng tin<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">M\u00f4 t\u1ea3 chi ti\u1ebft v\u1ea5n \u0111\u1ec1 s\u1ea3n ph\u1ea9m g\u1eb7p ph\u1ea3i.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">G\u1eedi k\u00e8m h\u00ecnh \u1ea3nh s\u1ea3n ph\u1ea9m v\u00e0 h\u00f3a \u0111\u01a1n mua h\u00e0ng.<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_3_Xac_minh_va_xu_ly\"><\/span><b>B\u01b0\u1edbc 3: X\u00e1c minh v\u00e0 x\u1eed l\u00fd<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">B\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 c\u1ee7a Berrino s\u1ebd x\u00e1c minh th\u00f4ng tin v\u00e0 h\u01b0\u1edbng d\u1eabn kh\u00e1ch h\u00e0ng quy tr\u00ecnh b\u1ea3o h\u00e0nh chi ti\u1ebft.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Trong tr\u01b0\u1eddng h\u1ee3p c\u1ea7n thi\u1ebft, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 g\u1eedi s\u1ea3n ph\u1ea9m l\u1ed7i v\u1ec1 \u0111\u1ecba ch\u1ec9 b\u1ea3o h\u00e0nh \u0111\u1ec3 ki\u1ec3m tra tr\u1ef1c ti\u1ebfp.<\/span><\/li>\n<\/ul>\n<h3><span class=\"ez-toc-section\" id=\"Buoc_4_Thay_the_hoac_hoan_tra\"><\/span><b>B\u01b0\u1edbc 4: Thay th\u1ebf ho\u1eb7c ho\u00e0n tr\u1ea3<\/b><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">N\u1ebfu s\u1ea3n ph\u1ea9m l\u1ed7i thu\u1ed9c ph\u1ea1m vi b\u1ea3o h\u00e0nh, Berrino s\u1ebd \u0111\u1ed5i s\u1ea3n ph\u1ea9m m\u1edbi ho\u1eb7c ho\u00e0n tr\u1ea3 chi ph\u00ed mua h\u00e0ng (t\u00f9y theo th\u1ecfa thu\u1eadn).<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Th\u1eddi gian x\u1eed l\u00fd \u0111\u1ed5i tr\u1ea3 ho\u1eb7c ho\u00e0n ti\u1ec1n: T\u1eeb <\/span><b>3-7 ng\u00e0y l\u00e0m vi\u1ec7c<\/b><span style=\"font-weight: 400;\"> k\u1ec3 t\u1eeb ng\u00e0y x\u00e1c nh\u1eadn l\u1ed7i.<\/span><\/p>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n<\/div>\n\t\t<\/div>\n\n\t\t\n<style>\n#section_529937759 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-1311","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.berrino.vn\/en\/wp-json\/wp\/v2\/pages\/1311","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.berrino.vn\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.berrino.vn\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.berrino.vn\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.berrino.vn\/en\/wp-json\/wp\/v2\/comments?post=1311"}],"version-history":[{"count":6,"href":"https:\/\/www.berrino.vn\/en\/wp-json\/wp\/v2\/pages\/1311\/revisions"}],"predecessor-version":[{"id":1379,"href":"https:\/\/www.berrino.vn\/en\/wp-json\/wp\/v2\/pages\/1311\/revisions\/1379"}],"wp:attachment":[{"href":"https:\/\/www.berrino.vn\/en\/wp-json\/wp\/v2\/media?parent=1311"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}